Can You Deliver on Saturdays?
No. It’s a courier thing and extremely expensive. Couriers only deliver to certain main centres on Saturdays. We suggest using our standard courier delivery which is fast and efficient. If you absolutely must have Saturday delivery, we’ll do our best to help – as always! Please contact us by email to find out what’s possible.
Can You Deliver on Public Holidays?
No, couriers don’t deliver on public holidays but our shop in Hyde Park Shopping Centre is open on Public Holidays from 9h00 till 15h00. So, pop in for a browse.
Door Deliveries
The courier company will always attempt to deliver to your door. If delivery is not completed the couriers will attempt delivery again on their next delivery run. Someone must be available THE ENTIRE DAY to receive the collection. (This is because the courier driver needs to deliver hundreds of parcels in a day. They cannot schedule exact delivery times with everyone. Depending where you are, delivery will be at different times.)
It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly, or ask us to track and confirm your delivery for you.
I live outside South Africa can I place an order?
No. We only deliver inside SA but visit our store the next time you come to Johannesburg.
When Do I Get My Tracking Number?
Once your parcel is ready for dispatch, we will send you your tracking number (these emails are usually sent before 16H00 everyday). It can take a few hours for the courier to receive and load your parcel onto their system before you can track your parcel. We suggest giving it until about 18H00.
Where Is My Parcel?
If you did not receive a tracking number, don’t forget to check your junk mail. If it isn’t there, give us a shout to confirm that your parcel has been dispatched. If you placed your order over a weekend, or after 15H00, it will only be dispatched on the next business day.
If you have a tracking number, you can track it on the courier tracking site via the link in our email. If there’s a problem with your parcel, we will not rest until we’ve tracked it down and got it to you!