Every Lelo customer will receive a Claim Number which can be found on the card included in the Lelo packaging. You will need to register your toy/product on the Lelo website after purchase in order to initiate the 10 year warranty.
Once you have registered it, it will produce a special code. If a toy is faulty, please call us on 086 1565 266 or contact us via email on [email protected]
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